What are the different modes of payment?
The user can pay through multiple transaction processes such as online banking, credit/debit card, and UPI payments. We request user to pay from valid sources rather using third party applications.
What is the total time for transactions?
Once the payment is completed, it will take 2-3 business hours to validate the transaction and confirm the bookings.
Whether multiple booking options can be processed through single card payment?
Yes, a single card can be used to transact multiple bookings
What is the process of cancellation/refund?
Since it is a event, the cancellation/refund policy are varying time to time. It is adviced to check the website, terms and conditions, to know more about the latest policy.
Whether the refund amount will be credited to the bank account?
In most of the scenarios, the refund amount will be credited to the same account used to booking purpose. If any changes is required, then the user have to send a request letter with the proper bank details
What is the maximum time for refund?
Usually, the refund time will be 15-20 bank working days. But, it is also dependent of the circumstances such as natural calamities and pandemic conditions.
How to know whether the transaction process is secure?
The company has tied-up with HDFC payment gateway for monetary transactions. Apart from that, a secured channel with strong authentication is implemented to safeguard information of the user.
Whether offline payments are accepted?
At present, no offline payments and tickets are issued. The complete process is carried-out through the website.